11th ANNUAL
DIGITAL
CUSTOMER
EXPERIENCE
SUMMIT

The leading CX event for accelerating your digital transformation journey and boosting customer loyalty

Toronto, ON

Tuesday, November 5 &
Wednesday, November 6th, 2024

Digitization, AI, Data Analytics, MarTech Tools, Social Media and more

The Digital Customer Experience Summit in 2023 was a resounding success, drawing CX and marketing professionals from the top North American brands. Those who attended had the opportunity to:

Identify and quantify customer pain points with an emphasis on data needs to drive business value.
Regroup their brand(s) and get back to the basics of tightly linking marketing with digital CX.
Develop digital building blocks of their organization’s CX strategy and increase conversions.
Ensure their digital assets are aligned with their offerings, focusing on solutions in digital channels.
Apply design thinking and user research to understand the reality and pain points of their target audience by EYDS
Leave with best practices from 40+ senior CX executives.

It was an honor to host some of the most prestigious companies and CX experts from North America, such as Etsy, Fresh/LVMH, Purolator, TELUS, Coca Cola, Gamefam, Bell, The Bay, Lamour, Service Canada, Schneider Electrics, BP, OLG, Flights Claim, ALDO, Nordic Healthcare, Reckitt, Ontario Digital Service, and numerous others.

SOURCING DIGITAL CX STRATEGIES

How Purolator deployed conversational bots to manage customer interactions without over-taxing agents.
Take away strategies for incorporating highly visual tactics for your business growth with Fresh/LVMH.
How The Bay has transformed its sales and marketing teams to anticipate all things digital with AI integration.
Creating metaverse ready products to optimize sales with the help of Gamefam.
Builingd an effective digital transformation framework for superior customer experiences with Nordic Healthcare and Ontario Digital Services.

Given the profound insights gained, anticipation is building for next year’s event, with many planning to attend.

VIEW 2023 AGENDA

HARNESS THE POWER OF AN IN-PERSON & VIRTUAL EVENT

This hybrid experience is specially designed to help attendees capture the most value possible!

Expand your network and enhance peer-to-peer learning with a larger audience and a broader reach of attendees.
Cultivate lasting connections through one week of pre-event virtual networking on the summit platform.
Consult industry experts and get your toughest questions answered with the help of an in-person and virtual exhibitor hall.
Connect and build relationships with peers who have similar interests and career objectives using AI matchmaking tools and filters.
Enjoy on-demand speaking sessions and content that can be viewed anytime, anywhere.

SAVE MY SEAT

2023 FEATURED SPEAKERS

Ricardo Costa

Senior Vice-President and Chief Technology Officer

Melissa Cash

Founder, CEO

Char Alfonzo

VP Global Creative Director

Christina Goldschmidt

VP, Head of Product Design

Promod Dogra

Director, Martech Systems and Machine Learning

Johnny Russo

Chief Digital Officer

Ryan Hum

Chief Client Experience Officer and Associate ADM, Citizen Services

Roger Rohatgi

VP Global Head of Design

2023 Speakers

DRIVE DEMAND GENERATION WITH INTENT-BASED BUYERS

The Digital CX Summit 2023 brought together the biggest names in customer experience and provided them with leading digital solutions. This will help enable them to access strategically focused content in an environment conducive to forging lasting business partnerships.

Next year’s event will be your opportunity to cultivate relationships with key CX influencers and buyers at this exclusive event. Build your pipeline with qualified sales leads by taking advantage of one of our sponsorship opportunities now.

See 2023 Brochure

Testimonials

Excellent presentations. Very informative and a good variety.

Executive Director, National Operations and Guest Experience, Cineplex
Amazing experience. Wonderful to see various industries focused on the client experience and a great opportunity to learn from industry experts. Speakers and presenters were very engaging and passionate about their business and areas of expertise.

Sr. Manager, Client Experience Delivery, United Way Ottawa
Like the “wow” moment we’ve come to expect from movies, each presentation has provided a golden nugget that can be integrated in any business model to drive improvements in the customer experience.

Manager of Inforce Services, Foresters Financial
Great insights. Good variety of topics and different points of view on the customer experience.

Customer Experience Specialist, OLG
Excellent speakers. Provided a wide array of insights. Good diverse views.

E-City Management Consultant, City of Toronto
I was very pleased with the variety of perspectives on customer experience we were able to hear about based on presenters with a wide range of backgrounds and expertise.

Director, Social Learning, D + H