1. The biggest and most important Digital CX event in North America!
    This is the only event to attend to learn how to deliver the best customer experience through digital. Build your brand’s loyalty. Drive innovation and progress. Profit from emerging digital technologies and tactics. Learn how to excel at DCX at this marquee event!
  2. Where the top minds in DCX are meeting.
    Leverage core strategies from 15+ top digital experience leaders. Get lessons from the trenches based on real-life experience. Meet the innovators and instigators! Boost revenues with insights from Fortune 500 brands.
  3. Drive your digital ROI through the roof!
    Exclusive to this conference: Source best practices in customer journey mapping, mobile, social, personalization, brand loyalty, analytics and more to jump start and accelerate your digital ROI.
  4. Engage in compelling conversations with hundreds of your industry peers.
    Participate in special interactive and networking sessions. Connect with C-suite industry peers. Challenge your assumptions. Come away with fresh ideas on breathing new life into your DCX!
  5. Turn your company into a customer-first culture.
    Empower employees to create customer-centric digital experiences. Gain insight into knowing what your customers need at every touch-point. Improve your Voice of Customer maturity.

Hear what last year’s attendees had to say:


Join thought leaders, experts and professionals from across North America at this unique event.

Private Services Industries – B2C

Chief Customer Officer / CXO / COO / CMO / SVP / VP / Director, Customer Experience / Guest Experience / Customer Care / Customer Insights / Customer Service / Operations / Loyalty / Marketing

Gov’t Agencies and Not-for-Profits

President / EVP / Executive Director / Director / Head of Customer Care / Citizen Service / Marketing / Operations / Public Relations / Call Centre

Solutions Providers and B2B Organizations

CEO / VP / Director of Sales / Marketing / Business Development / Consultant


Photos from the

2nd Annual Digital Customer Experience Summit | June 28th & 29th, 2016