Precision Dialogue is an analytics-driven customer engagement firm. We leverage customer insights, interactions and information to drive relevant communications, ultimately improving marketing ROI.
With a fully customizable suite of research and usability testing services, our seasoned Research and Customer Experience team offers an unparalleled first look into the customer’s decision-making process and behavioral patterns. Our services include: customer journey mapping, emotional testing, ethnographic research, eye tracking, focus groups, heuristic evaluations and usability testing.
Recently named a Leader in Customer Engagement Strategy by Forrester, the report cited Precision Dialogue’s journey map development as a key service offering. Learn more at www.precisiondialogue.com/cx.
The mission of The Customer Success Association is to provide Customer Success executives with worldwide access to the most relevant information about the new profession together with opportunities for networking and learning. Our global resources include The Customer Success Forum, the Customer Success Library and the Customer SuccessCon West / Seattle / East and Europe events.
The world’s largest social media marketing resource, Social Media Examiner® helps millions of businesses discover how to best use social media to connect with customers, drive traffic, generate awareness and increase sales. Our mission is to help you navigate the constantly changing social media jungle. Our media outlets bring you original and comprehensive articles, expert interviews, reviews of the latest industry research and the news you need to improve your social media marketing.
Quirk’s looks like a magazine and reads like a magazine, but it is much more. It is a place where the best, brightest and boldest in marketing research – clients and agencies alike – can exchange their best thinking. It is a platform that is intelligent, inquisitive and innovative. Everything we cover is designed to promote the use, value and understanding of marketing research and lead you to innovative insights. Quirk’s is written for — and read by – a global community of leaders in corporate marketing research departments and agencies. Each edition features original articles on research techniques, case studies, and more. But, the magazine is just the beginning. Quirk’s also produces an event, webinars, e-newsletters, mobile apps, a Linkedin Group and the most visited industry Web site. Get your own free access at: http://www.quirks.com/
Alan See is Principle and Chief Marketing Officer of Alan See CMO Temps, LLCHe is recognized as one of the “Top 50 Most Influential Chief Marketing Officer’s on Social Media” by Forbes, and was voted “Marketer of the Year” for both Content Marketing (2015) and Social Media Marketing (2016) by the American Marketing Association. Alan provides full-time, part-time, and interim or project based leadership initiatives for organizations interested in generating sales by using content-based marketing that is distributed through engaging social media channels.
Founded in 2002, StoryMiners is a pioneer in experience design and has invented some of the technologies that define the field. We’re proud to be known as “practical visionaries,” creating stories and experience designs that are equal parts ambitious and achievable. Our focus is always on you – on hearing and honing your stories to create experiences that truly connect. We have worked in 26 countries on over 700 engagements yields over $1.6 billion in additional sales, reduced expenses, and new revenue streams for our clients.
CRMXchange has developed unique industry insights into the business intelligence and professional programs required for successful operations. Known by our audience as the “event site”, we are experts in Webcast hosting. Visitors to the site can participate in over 100 yearly interactive educational webinars. Register free with CRMXchange to receive a wealth of online resources including:
CSM is the leading online magazine and community for customer service professionals. The CSM website is packed with customer service articles, skills and tips – all designed to help improve your customer service. Join for free and receive a valuable customer service newsletter each month.
SmartCustomerService.com’s mission is to help organizations improve their customer service efforts. To do this, SmartCustomerService.com provides news, news analysis, and columns about the latest customer service and support strategies and technologies. Common themes include how to streamline customer service and support processes, cut costs, increase productivity, bolster revenue, and better respond to changing customer behaviors, attitudes, and expectations.
The Customer Experience Professionals Association (CXPA) is a global non-profit organization positioned to guide and enhance the growing field of customer experience management. CXPA brings together like-minded professionals focused on advancing the practice of customer experience management and creating career growth by establishing customer experience management as a recognized and admired professional discipline. As a collective body, we can create a vibrant future for customer experience management.