Asking isn’t the same as engaging, and engagement is only the beginning. Where are you in your CX journey?
At Maru/edr, we’ve built our business around helping brands use our SaaS technology, advanced analytics, and advisory services to improve their end-to-end CX program.
Our best-in-class technology ensures that we reach the right customers, with the right questions, in the right way, to deliver real-time insights to stakeholders. More importantly, our team of experts helps you create differentiated customer experiences by going beyond simple CX measuring and monitoring.
We are a fast-growing organization, with team members in the US, UK, and Canada who have been helping our 200+ customers engage better since 1999. Let us help you uncover the value in your customer’s smiles!
Precision Dialogue is an analytics-driven customer engagement firm. We leverage customer insights, interactions and information to drive relevant communications, ultimately improving marketing ROI.
With a fully customizable suite of research and usability testing services, our seasoned Research and Customer Experience team offers an unparalleled first look into the customer’s decision-making process and behavioral patterns. Our services include: customer journey mapping, emotional testing, ethnographic research, eye tracking, focus groups, heuristic evaluations and usability testing.
Recently named a Leader in Customer Engagement Strategy by Forrester, the report cited Precision Dialogue’s journey map development as a key service offering. Learn more at www.precisiondialogue.com/cx.
Blueocean Market Intelligence is a global analytics and insights provider that helps corporations realize a 360-degree view of their customers through data integration and a multi-disciplinary approach that enables sound, data-driven business decisions.
Blueocean Market Intelligence is part of the Cross-Tab group of companies (Cross-Tab Marketing Services and Borderless Access Panels) that includes more than 1,000 professionals serving the world’s largest companies from offices in the United States, United Kingdom, Singapore, Dubai and India.
PwC Digital Services is a community of makers around the world who help clients from all industries break down silos, unearth new value, and pioneer tomorrow. From MBAs to MFAs, from industry experts to experience designers and technologists, we work at the intersection of Business, Experience and Technology (BXT) to transform business results.
We work at the intersection of progressive strategy, creative vision, and transformational technology.
Renegades and realists focused on the single biggest business challenge: tomorrow.
Nothing we do is hypothetical. Everything has measurable impact. We imagine businesses that will shape the world, and then we help our clients make them real.
DataStax powers the online applications that transform businesses for more than 400 customers, including startups and more than 20 of the Fortune 100. DataStax delivers a massively scalable, flexible and continuously available big data platform built on Apache Cassandra™. DataStax integrates enterprise-ready Cassandra, Apache Hadoop™ for analytics and Apache Solr™ for search across multi-datacenters and in the cloud. Companies such as Adobe, eBay and Netflix rely on DataStax to transform their businesses. Based in Santa Clara CA, DataStax is backed by industry-leading investors: Lightspeed Venture Partners, Crosslink Capital, Meritech Capital Partners, Scale Venture Partners, DFJ Growth and Next World Capital.
Heap automatically tracks every action a user takes on your website or mobile app–every click, pageview, tap, swipe, and more. This means that anyone in your business can access data in Heap instantly without relying on engineers or data teams to write tracking code. Also, because everything is tracked automatically, you can look back retroactively without needing to think upfront what you want to track. Product managers, data analysts, marketers, customer success managers, and others at companies like Zendesk and Esurance use Heap to learn about their users.
ithium delivers awesome digital customer experiences at scale for the world’s biggest brands including Airbnb, AT&T, HP and Sephora.
The Lithium engagement platform enables brands to manage multiple digital touchpoints, facilitate millions of conversations, and drive smarter decisions through data – connecting customers, content and conversations at the right digital moment.
Lithium has a massive digital footprint, with 15 billion digital interactions analyzed daily, 100 million monthly visitors across its Online Communities, and 750 million online profiles scored through Klout.
Learn more at www.lithium.com, join our community at community.lithium.com, or follow us on Twitter @LithiumTech.
Keatext’s AI platform interprets customers’ written feedback, enabling organizations to audit customer satisfaction, identify new trends, and keep track of the impact of actions affecting the customer experience. The solution mimics human comprehension of text to deliver – in seconds – customizable and easily shareable reports that help strategic managers across the organization make the right CX decisions faster. The Keatext platform does not require any configuration, or industry customization, making it the most flexible and rapid text analytics solution currently on the market.
Qentinel is a quality leadership and assurance company. We think that quality of any product or service ultimately means its ability to create value. Our customers are companies that want to maximize the value they get from their development investments. Qentinel helps customers to focus the efforts on the essential and make timely, wise and value-creating decisions to improve productivity and customer experience. Our services are based on a proprietary, patented method for measuring and dollarizing quality. Qentinel Touch is a product that helps large organizations to develop and lead customer experience proactively based on customer and business value.
The mission of The Customer Success Association is to provide Customer Success executives with worldwide access to the most relevant information about the new profession together with opportunities for networking and learning. Our global resources include The Customer Success Forum, the Customer Success Library and the Customer SuccessCon West / Seattle / East and Europe events.
The world’s largest social media marketing resource, Social Media Examiner® helps millions of businesses discover how to best use social media to connect with customers, drive traffic, generate awareness and increase sales. Our mission is to help you navigate the constantly changing social media jungle. Our media outlets bring you original and comprehensive articles, expert interviews, reviews of the latest industry research and the news you need to improve your social media marketing.
Quirk’s looks like a magazine and reads like a magazine, but it is much more. It is a place where the best, brightest and boldest in marketing research – clients and agencies alike – can exchange their best thinking. It is a platform that is intelligent, inquisitive and innovative. Everything we cover is designed to promote the use, value and understanding of marketing research and lead you to innovative insights. Quirk’s is written for — and read by – a global community of leaders in corporate marketing research departments and agencies. Each edition features original articles on research techniques, case studies, and more. But, the magazine is just the beginning. Quirk’s also produces an event, webinars, e-newsletters, mobile apps, a Linkedin Group and the most visited industry Web site. Get your own free access at: http://www.quirks.com/
Alan See is Principle and Chief Marketing Officer of Alan See CMO Temps, LLCHe is recognized as one of the “Top 50 Most Influential Chief Marketing Officer’s on Social Media” by Forbes, and was voted “Marketer of the Year” for both Content Marketing (2015) and Social Media Marketing (2016) by the American Marketing Association. Alan provides full-time, part-time, and interim or project based leadership initiatives for organizations interested in generating sales by using content-based marketing that is distributed through engaging social media channels.
Founded in 2002, StoryMiners is a pioneer in experience design and has invented some of the technologies that define the field. We’re proud to be known as “practical visionaries,” creating stories and experience designs that are equal parts ambitious and achievable. Our focus is always on you – on hearing and honing your stories to create experiences that truly connect. We have worked in 26 countries on over 700 engagements yields over $1.6 billion in additional sales, reduced expenses, and new revenue streams for our clients.
CRMXchange has developed unique industry insights into the business intelligence and professional programs required for successful operations. Known by our audience as the “event site”, we are experts in Webcast hosting. Visitors to the site can participate in over 100 yearly interactive educational webinars. Register free with CRMXchange to receive a wealth of online resources including:
CSM is the leading online magazine and community for customer service professionals. The CSM website is packed with customer service articles, skills and tips – all designed to help improve your customer service. Join for free and receive a valuable customer service newsletter each month.
SmartCustomerService.com’s mission is to help organizations improve their customer service efforts. To do this, SmartCustomerService.com provides news, news analysis, and columns about the latest customer service and support strategies and technologies. Common themes include how to streamline customer service and support processes, cut costs, increase productivity, bolster revenue, and better respond to changing customer behaviors, attitudes, and expectations.
The Interaction Design Foundation (IDF) is the world’s largest provider of UX design courses, with over 30 courses taught by experts. As an independent nonprofit initiative established in Denmark, it has a mission of lowering the cost of design education worldwide, by providing high quality design education at low, nonprofit-level fees.
You can get 3 months of free membership to learn UX Design here!
The Customer Experience Professionals Association (CXPA) is a global non-profit organization positioned to guide and enhance the growing field of customer experience management. CXPA brings together like-minded professionals focused on advancing the practice of customer experience management and creating career growth by establishing customer experience management as a recognized and admired professional discipline. As a collective body, we can create a vibrant future for customer experience management.