Create a Unified and Seamless Customer Experience

Download the 2018 brochure to see our hot topics from last year’s event:

  1. Frictionless Customer Interactions: Jumpstart your CX transformation
  2. 360º Customer Experience: Optimizing your CX as you scale up
  3. Chat bots & AI: Optimize the newest technologies for human contact
  4. Actionable Analytics Insights: Use customer journeys to gain market share
  5. Digital CX Futures: Deliver integrated experiences across channels
  6. Customer-Led design: Accelerate consultative sales with digital tools
  7. Voice of the Customer: Create systematic change with new touch points
  8. B2B Experiences: Invest in customer success to increase loyalty
  9. Omni-Channel: A single CX for mobile, social, voice and beyond
  10. Drive Offline Growth: Digital CX tactics driving offline returns

This year’s agenda is almost complete – check back soon!