Alex is an experienced customer research professional who applies his Experimental Social Psychology background and his passion for research, design, and innovation to solving important customer and business problems. His professional goal is to help teams create remarkable products and services which make people's lives easier and more enjoyable.
Currently Alex is leading Customer Research for the Zappos Family of Companies. In previous positions, he was responsible for research and usability of the products and services for companies like TurboTax (Intuit), State Farm Insurance, and the Active Network. He has over 15 years of relevant experience – 5 years of academic research and over 10 years of customer research in the software industry. Alex received his PhD in Experimental Social Psychology from Clark University. His areas of research include: defining and measuring emotions, individual differences, usability, and consumer segmentation.
Dan's 20-year career has consistently focused on delighting customers, spanning multiple disciplines including social media, customer service, marketing, and digital customer experience.
Dan is the author of the new book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media, which is available on Amazon. He also hosts the Focus on Customer Service podcast.
A frequent speaker, blogger, and Tweeter, Dan has been named to several notable industry lists, including:
Dan holds a B.A. in psychology and communications from the University of Pennsylvania, and an M.B.A. in marketing and strategy from the Kellogg School of Management at Northwestern University. Find him on Twitter at @dgingiss.
Dutta Satadip heads the Customer Success organization for the Americas region at Google. He is responsible for comprehensively driving customer retention, achieving sales targets, and scaling operations across a multi-billion dollar portfolio of over 150 products with teams in 13 different offices. He has more than 20 years of industry experience and has held various senior leadership roles in most key operating areas, including: Pre Sales, Business Operations, Product Strategy, Product Management, Product Marketing, Engineering as well as Consulting positions. He specializes in transforming organizations by identifying the right strategic levers to drive the business while minimizing risk.
Dutta has operated extensively in both developed and emerging countries. He has worked in startups and large corporations scaling businesses by driving customer engagement, identifying key product improvements and building strategic, revenue-oriented partnerships. He has developed innovative market solutions for a variety of enterprise customers and consumers.
Kristen Engelhardt is the Vice President, Voice of the Customer, responsible for Salesforce's collaboration with its 2M-member customer community for business impact and customer success. Kristen and her team listen to and engage with 30,000 customers every year through large and small-group listening channels. Their mission is to infuse these voices into the company's brand, product, go-to-market and customer success strategies. Kristen is currently focused on the digital transformation of traditional market research practices, building intelligent solutions on the salesforce platform to capture, measure and respond to customer feedback at scale.
Kristen is a graduate of the University of California at Los Angeles, with a degree in Political Science and International Relations. She began her technology career at Gartner Group and has held leadership roles in Product Management, Product Marketing and Customer Advocacy for almost 20 years. She is inspired every day by the innovation and leadership salesforce customers bring to their organizations, industries and each other.
Gordon Littley leads the specialized sales organization for Verizon’s industry leading applications services group. Charged with growth of a $1B practice, the organization specializes in delivering high-value solutions and specialized sales for Verizon Enterprise customers.
Previously, Gordon served as Director of Outsourcing operations. Comprised of 4,000 technical, sales, and service professionals, this $300 million business served MCI’s largest call center outsourcing clients. In addition, Gordon’s charter included establishing clients Customer Relationship Management, database marketing, data-mining, and targeted marketing strategies.
Gordon also served as Director of MCI Mass Markets, responsible for internal call center operations of a region comprised of 5 call centers and 8,000 seats. This business unit was responsible for sales and service of MCI’s consumer and small business long distance service. Gordon established large call center organizations to effectively implement multiple customer service models. He established systems, processes, and procedures to create performance-driven, cost-effective organizational structures.
Throughout his 24-year career with Verizon/MCI, Gordon has held additional positions in marketing, business operations, and IT supporting call center operations and technology. Gordon defined the vision and executed the tactical strategies to steer consumer and business organizations through high-growth, reengineering, integration, and culture change. He enhanced corporate value through accelerated profitability, revenues, and market position.
Before his career at MCI/Verizon, Gordon worked in the call center service bureau industry managing fortune 250 accounts and servicing their call center outsourcing requirements.
Michael Solheim, Senior Insights Strategist at Cars.com and Adjunct Faculty at Stuart School of Business, Illinois Institute of Technology. He specializes in consumer and market research to inform product innovation and strategy. The Strategic Insights team works collaboratively across qualitative and quantitative research, big data sets, and traffic analytics to understand how Cars.com can better align to the needs of consumers and dealers. Before joining Cars.com, Solheim worked in research and innovation consulting, partnering with clients across a number of industries, including Nike, FedEx, HP, Best Buy, Abbott and SC Johnson, to inform product development, consumer experiences and strategy.
Trays O’Reilly has an extensive background in the telecommunications industry specializing in Customer Experience Design. Recently she was employed at Rogers Canada, where she delivered the Customer Experience Strategy and the roll out of the transformational change project supporting that strategy. For this work she received the CEO award and it was profiled in the Customer Experience book Outside In. Previously, Trays held the positions Head of Customer Experience for T-Mobile and Director for the Communications Regulatory Agency in London UK. Prior to this Trays spent eight years working in various roles at Telstra, Australia’s largest wireless, telecom and broadband communications provider. Trays joined Comcast in 2013 as Vice President of Customer Experience Retail. In this role she worked to transform the Comcast Payment Centers into retail Xfinity stores as well as the cultural transformation needed to support the initiative. Trays currently works as Vice President of Customer Experience focusing on future design of experiences.
Michelle Slater is a award-winning marketer, with 17 years of leadership experience in strategy development, consulting and execution within social, digital and traditional marketing disciplines for both B2B and B2C audiences. As the Head of Business Marketing at Twitter Canada, Michelle works closely with Fortune 100 companies to integrate Twitter into their marketing plans. Prior to joining Twitter, Michelle pioneered social media marketing at RBC. Michelle is an avid runner and is currently training for the Philadelphia marathon.
Jason is a creative leader, problem solver, and systems thinker with over 16 years of achievement in both agency and enterprise organizations. He is passionate about building highly engaged creative teams and helping business leaders realize their full potential by embracing human-centered, insight-driven design.
As Director, he champions a team of strategic visual designers who support Nationwide’s full suite of businesses including insurance, banking, investment products, and financial services. His team partners with strategists and design researchers to translate insights into meaningful criteria and actionable deliverables; designs differentiating interfaces for desktop, responsive web, and mobile applications; iterates and refines through user touch points; and collaborates with IT to build and ship successful products.
Tony is a talented and seasoned Chief Marketing Officer with 30 years of experience. He brings deep experience in the key marketing functions of brand management, corporate communications, sports marketing, e-commerce and social media.
Tony Wells currently is Senior Vice President, Marketing for Schneider Electric’s North American market. In his current role he is responsible for promoting and protecting the Schneider Electric brand, as well as overseeing marketing communications, corporate communications, demand generation and brand marketing. Schneider Electric, through its 30,000 North American employees and six business units, serves as the global specialist in energy management and automation.
Prior to joining Schneider Electric, Tony was Senior Vice President and Chief Marketing Officer for ADT Security, where he was part of the senior management team that led a successful Initial Public Offering and spinoff from Tyco. At ADT he was responsible for brand management, corporate communications, pricing, consumer insights, product marketing and consumer marketing. ADT is the industry leader in home automation, residential & business security and home health.
Prior to ADT, Tony was Executive Vice President and Chief Marketing Officer for 24 Hour Fitness. 24 Hour Fitness is one of the leading innovators in the health and fitness industry. Tony was part of the team that transformed the brand around key initiatives, including e-commerce, social media and customer engagement, which helped yield double-digit growth for the company over a three-year period. 24 Hour Fitness was owned by private equity firm Forstmann Little & Company.
Tony’s career has spanned the automotive, financial services, and retail industries, where he has worked on both the client and agency sides. He has built highly successful dealer, merchant, partner, tenant and customer programs at Nissan North America, Interpublic Group of Companies (IPG), The Mills Corporation, Clear Channel, and Visa USA. Tony is an industry leader in marketing companies with a subscriber-based business model and authorized dealer channels.
Tony served as an infantry officer in the U.S. Marine Corps from 1986 to 1991. He graduated from the United States Naval Academy in Annapolis, Maryland with a Bachelor of Science degree. He also earned a management certificate from Johns Hopkins University in Baltimore, Maryland. His non-profit board experience includes past service to the national board of Mothers Against Drunk Driving (MADD), Make-A-Wish Mid-Atlantic and Our Lady of Good Counsel High School. Tony resides and works in the San Francisco area.
Entering the space of UI / UX more than 15 years ago, Melissa started out designing the interface for internal collection agent systems. As digital and UX principles began to shape, she moved over to the digital space for collections and then eventually to the Website and Mobile App team at Discover Financial Services, leading a team of 20 UX Specialists, Designers, and Product Owners. Newly hired as the Director of CX, UX and Design at E*TRADE, Melissa leads a team of Designers and UX Researchers to create a combined UX for E*TRADE and the newly acquired Optionshouse. In parallel, Melissa is a Human Computer Interaction Masters’s Candidate at Iowa State University, founded the Brett Robert Jostes Scholarship for Girls Going Into STEM, a three year running WebAward Judge and has been quoted in Forbes magazine as a UX industry leader.
Andy is the Director of Customer Experience Marketing at Vivint Smart Home where he oversees the customer journey and engagement operations. He leads a team of ‘voice of customer’ enthusiasts focused on delighting the customer through a series of personalized interactions, automated campaigns based on segmented personas, and other digitally integrated experiences. In addition, Andy identifies and drives operational programs to improve NPS indicators and the overall health of the customer experience—from evaluating initial onboarding and customer education processes, through the renewal phase of the customer lifecycle. He also oversees the Vivint Gives Back foundation, the company’s charitable organization that focuses on using technology to help children with intellectual disabilities.
In his free time, Andy enjoys hiking, playing the piano, and spending time with his wife and five children. He also teaches a communications research methodologies course at Brigham Young University (BYU) and serves on the Board of Directors of the Utah Valley Chamber of Commerce.
Heidi is a user experience expert and creative problem solver. With over 20 years of experience, Heidi has successfully demonstrated the value of using design thinking to solve business problems in large organizations. She is a tireless advocate for both user-centered design and getting designers a seat at the table.
As AVP of User Experience, Heidi has assembled and led cross-functional teams that align business goals with user goals and deliver great user experiences. Heidi and her team are accountable for experience strategy, design research, and creative for websites and software applications used by consumers, agents, advisors, call center representatives and other internal associates across the Nationwide enterprise. Her team not only improves experiences, but products and services as well.
As Senior Vice President and Chief Experience Officer (CXO) of The New York Racing Association (NYRA), LaRocca ensures that the organization delivers the appropriate experience at every point of contact with its diverse customer base, from present and future on-premise and off-track patrons to online patrons, sponsors, corporate and governmental partners, service providers, employees, media and those involved in the racing product. As part of her duties, LaRocca oversees marketing, event planning and execution, social media, owner relations, media relations and communications, hospitality and group sales, and community relations at NYRA. Under her leadership, the creation of the first-ever three-day Belmont Stakes Racing Festival took shape which featured world-class racing, entertainment and hospitality. The 2015 Belmont Stakes was awarded the prestigious Street and Smith’s Sports Business Journal’s “Sports Event of the Year” beating out Super Bowl 50, the FIFA Women’s World Cup Final and other premier international events.
LaRocca joined NYRA in 2014 from Modell’s Sporting Goods, the largest privately held sporting goods retailer in the U.S., where she served as Senior Vice President, Marketing. At Modell’s, LaRocca led its successful sponsorships of the 2014 Super Bowl and the 2013 Major League Baseball All-Star Game. Previously, she served in management positions at a number of prominent organizations including Bob’s Stores, as Vice President, Marketing; TJX, Co., Inc. as Event Marketing Supervisor; and Paramount Pictures as Executive Director of Publicity/Marketing.
LaRocca, a graduate of Syracuse University, has a long interest in outdoor sports including racing and snow skiing. She is a member of the Board of Directors of Special Olympics Connecticut, a member of the Saratoga Race Course Advisory Board and the Rutgers Customer Experience Advisory Board.
About The New York Racing Association
The New York Racing Association was founded in 1955 and is franchised to run thoroughbred racing at New York's three major tracks (Aqueduct Racetrack, Belmont Park and Saratoga Race Course) through 2033. With a lineage of nearly 150 years, NYRA tracks are the cornerstone of New York State's thoroughbred industry, which contributes more than $2 billion annually to its urban, suburban and rural economy. NYRA.com is the official website of the New York Racing Association. Follow us on your favorite social media platform, including: Facebook, Twitter, Instagram, and YouTube.
Amie Lindaas has nearly 20 years of experience in market research across a range of different industries, on both the client and supplier side. Amie’s areas of focus include quantitative and qualitative research methodologies, as well as panel development and engagement.
Amie has been with Cars.com for a year and half, leading a team of researchers focused on custom research projects for various departments in the organization. These research insights are used to guide and inform product development, marketing communications and other strategic initiatives.
Amie’s interests include Chicago history and architecture, music, craft beers and, of course, cars. Amie holds a Bachelor of Arts in Advertising from Columbia College Chicago.
Tom is a Partner at IBM who brings over 20 years of experience in the digital field to his role as IBM iX lead for the Travel & Transportation industry and Co-Lead of the Chicago iX Studio. He has worked with some of the largest brands in the world across a variety of industries to plan and implement strategic digital solutions that integrate leading technologies with excellent user experience. Tom is also a subject matter expert and speaker on mobile and emerging solutions.
Prior to IBM, Tom was a VP, Client Partner at Razorfish, where he managed digital initiatives for a variety of clients and also led the Commerce & Content practice in the NA Central Region. Previous to Razorfish, Tom worked for over seven years in a variety of senior roles at Acquity Group, where he focused on the sales and delivery of innovative omnichannel commerce and marketing solutions for Global 2000 clients such as Allstate, Discover Financial, Dyson, GM, Kellogg, Penske, Philips, Saks Fifth Avenue, Verizon Wireless and more.
Ashish Braganza, Director for Global Business Intelligence at Lenovo, a leading computer technology company, has been instrumental in helping the organization to focus on an end-to-end customer journey across multiple touch points and digital channels, an evolution over the traditional single touch point approach. He has been able to successfully advance the Lenovo customer’s journey, directly correlating it with business outcomes, achieving transformational impacts across many dimensions and delivering a world-class experience to their customers.
Prior to joining Lenovo, Ashish was the Manager of Digital Analytics and Optimization at Comcast Cable where he lead the analytics and optimization practice for the e-commerce and digital self-service channels. In this role, he also led the architectural design of Adobe Insight, which was the first multichannel analytics product used by the company.
Today, Ashish serves as Lenovo’s Director for Global Business Intelligence. Recognized as a highly innovative professional, he is directly responsible for building the Global Business Intelligence practice and culture across three core areas: 1) Multichannel and Predictive Analytics, 2) Personalization and Optimization, and 3) Big Data Architecture and Infrastructure.
Ashish has extensive experience in digital and multichannel analytics, quantitative modeling, optimization and digital strategy. With a passion for data analytics and the customer, he regularly contributes to online forums and produces though-invoking white papers, and is a sought-after speaker for industry summits. In 2013, Ashish was also nominated by Digital Analytics Association in the category of Individual Practitioner of the Year.
Ashish has earned an M.S. in Quantitative Marketing from Temple University, The Fox School of Business and Management.
Anees leads the Digital and Advance Analytics practice and brings over 20 years of experience to Blueocean Market Intelligence. He has worked with numerous global Fortune 500 clients across various industries, including Retail, Travel and Hospitality, Telecommunications and Technology, Media and eCommerce.
In his tenure, he has setup global digital and analytics delivery hubs for clients. He has worked with clients to drive impact to their business by enabling them with innovative solutions and practices. At Blueocean and in his previous organizations he has launched award winning and industry recognized practices and solutions. He is currently focusing on leveraging artificial intelligence to create disruption in the space of digital.
Apart from strong digital domain and analytics background, Anees is also certified on Lean Six Sigma with a MBA from NMIMS, Mumbai.
Recognized by the Silicon Valley Business Journal as a Woman of Influence and by the Stevie Awards as a Female Executive of the Year in Computer Software, Marlene is an industry trailblazer, born to do customer success at high-tech software companies. She brings 20 years of experience in enterprise software, grounded in a technical background and empowered by insightful leadership and an influential management style which gets the things done. Marlene joined Zuora in 2010 as the first Customer Success Manager before transitioning to build out the customer support organization, which provides 24x7 support through four service centers, delivered by over 70 experienced professionals, achieving a 96% Customer Satisfaction rating, which exceeds the software industry benchmark by 10%. In 2016, Marlene expanded the scope of her team to include strategic solution services, technical documentation, Developer Center and Zuora Community. Her Customer Support Services and Community organization focuses on delivering the best customer service possible, aggregating content by bringing together sources of knowledge and information, deflecting support tickets to save costs and giving customers value-add services to enhance operational efficiency and drive revenue.
Ted Chen is President, Maru/edr North America. Ted is a 16-year customer experience research veteran and has focused his career on helping companies turn customer intelligence and analyses into actionable recommendations while utilizing technology platforms to drive dissemination and usage of results.
Ted has also served as a senior member of the US Customer Experience Research Solution team at ORC. He was also the head of the Customer Experience Practice at Vision Critical, and led the US research, operations and technology teams at Ipsos Loyalty.
Ted received his MBA in Strategy and Finance from Yale University and his BA in Economics from Northwestern University.
Georgina White is Director-Marketing at Centrica plc with responsibility for Insight, raising the voice of the customer across the organisation. She works across Centrica’s many brands (including Direct Energy, Hive, British Gas & Dyno), product lines (Energy, Home Services and Connected Home) and markets (including USA, Canada, UK and Ireland). Georgina has over 16 years of experience across insight, marketing, propositions, customer experience and commercial, having worked for various organisations including Capital One and Merrill Lynch. She is hugely passionate at putting the customer at the heart of an organisation to drive a successful and commercial outcome, transforming capabilities and teams to deliver the right outcome for customers and companies. Centrica plc is a FTSE 100 company, dating back to 1812. It’s strategy focused is on satisfying the changing expectations of its customers (of which there are
Dr. Narjès Boufaden founded Keatext in 2010 after identifying how AI could help companies significantly improve their customers' experience. After completing her Ph.D in Computational Linguistics under the supervision of Dr. Guy Lapalme and Dr. Yoshua Bengio, she became a pioneer in NLP, ML, and text mining research. Narjès started her career at the Universities of Laval and Montreal, before joining the Computer Research Institute of Montreal and the University of Ottawa as a scientist. She has contributed in the field with more than 15 scientific publications and several conference talks on NLP and entrepreneurship.
Narjès Boufaden decided to leverage her expertise by transitioning from the academic world to establish as a solution provider with Keatext. She remains an active thought leader in the field of natural language processing applied to human conversations.
With over 20+ years experience within the telecom sector, her career has focused on improving the customer experience stemming across many roles including Training and Development, Sales, Customer Care, Executive Complaints and most recently Social Media Support and Community Forums. Her role recently expanded to help evolve Rogers’ digital assist support capabilities bringing together Social Media, Care Live Chat/SMS support and emerging channel operations. Over the past 3 Danielle and team have been focused on overhauling the social customer experience at Rogers by putting the customer in the drivers seat. In late 2015, Rogers became the first telecom globally to launch full end to end customer service support on Facebook Messenger. In addition, Danielle led the work effort to overhaul Rogers’ community forums, resulting in being recognized as the Total Community All Star in 2015 at the Lithium Digital Customer Excellence awards. Most recently Rogers was recognized as Best Social Care at the Incite Corporate Social Media Awards.
Lacy is responsible for designing strategic solutions for Precision Dialogue clients that maximize their marketing ROI. Prior to joining Precision Dialogue, Lacy was with Acxiom Corporation where she was responsible for the overall development and delivery of solutions that combined database marketing, customer analytics and strategic consulting services. She has over 20 years of experience developing integrated solutions that link consumer insights to marketing execution.
During her career, Lacy has spent a significant amount of time working with clients across several industries to create and implement marketing strategies focused on increasing customer value at each point in the customer lifecycle.
In the 10 years since Suzanne joined Precision Dialogue, she has played key roles in strategy development, analytic execution, and lifecycle measurement. She led development and execution of an analytic roadmap for Office Max and Seminole/Hard Rock, and has been critical in evolving the strategic support for Estée Lauder.
Suzanne’s background includes over 20 years of experience in Marketing and Analytics. After earning her Masters in Statistics from Oregon State University, she held executive roles in Analytics and Strategy at Multimedia Marketing Group, Dell Computers, and Keybank. Suzanne’s experience is rich in financial institutions, retail, gaming and travel/leisure clients.
Shubhra Sinha is Vice President, Portfolio Marketing at DataStax and leads the go-to-market strategy for Customer Experience at the company. With her enterprise software background leading global programs across Digital Transformation, Enterprise Mobility Platforms, Emerging Solutions, Smart & Digital Communities, and Software-as-a-Service, she is passionate about driving business value for customers by effortlessly bridging the business and technology divide.
Shubhra has over 30 years of business and marketing experience. Most recently before DataStax, Shubhra was VP, Strategic & Partner Marketing at Apigee, a Google company, and prior to that she was Managing Director Emerging Solutions at Cisco, and Sr. Director Product Marketing at HP Software. She has also held leadership roles at various leading Silicon Valley start-ups.
A creative, strategic and results-driven product marketing leader with more than 20 years’ experience in the tech and Software-as-a-Service space. Jodi is an energetic storyteller experienced in taking technical products to market through the creation of messaging and positioning that differentiates and accelerates the product offering. With an astute knowledge of analyzing the customer journey, the ability to enable consumer engagement through experience is a personal passion.
As Senior Director, Product Marketing for Clicktale Jodi leads marketing strategy and execution for Clicktale Experience Cloud, a market-leading experience analytics solution that connects digital customer experience with business outcomes to drive amazing results. Prior to joining Clicktale, she served in marketing and product leadership roles at IBM, Hewlett-Packard and Ariba. Jodi holds a B.S. in Marketing from Indiana University (PA) and currently resides in Atlanta, Georgia.
In almost two decades of work, Joe has arguably touched more customer-facing social efforts than anyone in the world. More than 300 companies on four continents have created successful programs by following his advice and guidance. As Chief Community Officer, Joe plays an ongoing role in advising customers and in guiding the people at Lithium who help ensure our customer’s success.
Joining Lithium in 2006 as Vice President of Community Management Services, Joe helped enhance Lithium’s deployment process by adding a management track that ensures customers have the policies, processes, and structure they need for success. These elements help companies get the world’s best results from the world’s leading enterprise social media platform. Since that time, he played a key role in the development of our moderation and social media success consulting services, in which Lithium consultants work side by side every day with customers with the largest, most ambitious, and most innovative social programs. In 2012 he created Lithium’s first certification program, and since then has certified more than 500 social media and community managers in training sessions around the world.
Before joining Lithium, Joe held management consulting positions at Ernst & Young and Arthur Andersen, and served as Vice President of Research at Participate Systems . He has also conducted research alone and with academic partners and shared his findings in publications including Sloan Management Review, Strategy & Leadership, eConsultancy, and the Journal of Computer-Mediated Communication. His work has been cited in more than 50 books on the subject of online community, social media, online commerce, and knowledge management, and is the author, with Dave Evans, of Social Customer Experience, which will be published by Wiley in April, 2014.
Joe holds an M.A. from the University of Michigan and a B.A. from the University of Toledo.
Amelia Dunlap is the Solution Manager for Prudential Individual Life Insurance’s “Engine X” team. Engine X is a new part of the organization focused on reaching untapped consumer segments, utilizing in-market experimentation to test new ideas and build toward an end-to-end digital experience. In this role, Amelia is responsible for working in a scaled agile environment (SAFe) to quickly bring new solutions into market to learn consumer needs to lead to continuous improvement. As the Solution Manager, she oversees the cross-functional team to design the strategy and development teams to move solutions into market.
Amelia joined Prudential in October 2015, where she supported the Customer Experience organization to implement strategic initiatives, organize communication and cultural change initiatives to put the customer at the center of our business.
Prior to joining Prudential, Amelia spent 10 years working at Weber Associates, a boutique sales & marketing consulting firm, with a focus on improving customer experiences. At Weber, Amelia managed relationships primarily within the Financial Services & Insurance industry. Her clients included: Nationwide, MetLife, JP Morgan Chase, Mass Mutual, Great-West Retirement Services, Grange Insurance, and many others.
Kosta is a UX Design & Strategy professional with experience both in Digital Marketing and Product Development. Currently he co-leads the Product Design practice of Cars.com and oversees the UX of the Mobile Apps, Buyer Acquisition, and Sell-It-Yourself products. Before Cars.com, Kosta spent almost a decade at the agency world (IPG, Sapient, Publicis/Razorfish) where he designed products and services for clients such as General Motors, Fiat-Chrysler, John Deere, State Farm, and USAA.
Manisha Datye is the senior leader for API, enterprise services, and integration at TCF. She is driving IT transformation by modernizing integrations, standing up the API technology stack, building an engineering practice at TCF, driving DevOps culture, and getting TCF ready for digital transformation. Previously, Manisha has led many strategic initiatives with global teams focused on implementing a consistent enterprise-wide technology lifecycle, development processes, driving environment stabilization, and optimization and modernization initiatives in integration space. She has a reputation for being a technology leader with a strategic mindset, collaborative style of leadership, results-oriented drive, and focus on team development.