Andrew Darley

Disjointed customer experiences are a widespread marketing pain point. Delivering seamless digital user experiences across the touchpoints of the customer journey is tough, and a traditional channel-focused approach will not get you there. Source practical tips to:

• Prevent siloed CX by moving away from a traditional channel mindset that delivers a seamless DCX to internal and external audiences
• Avoid implementing monolithic technologies that hinder a cohesive user experience across different touchpoints
• Develop a strategy for effectively utilizing customer data, enabling the creation of composable user experience (UX)
• Generate user insights using AI

Transform your company’s service and experience impact to increase customer satisfaction and loyalty.