John Curcio

Head of global marketing


All Sessions by John Curcio

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Day 1: Nov 15, 2022

12:35 pm

12:35 pm

TRACK 2: UNIFIED CROSS-CHANNEL CX

FIRESIDE CHAT: CROSS-CHANNEL DIGITAL STRATEGIES

Reimagine the Digital Cross-Channel Experience in 2024 and Beyond

Providing your customers with memorable experiences online is essential to differentiate your brand. Drive sales by improving your customers’ e-buying experience. Develop a blueprint to:

  • Devise a customer-centric strategy to deliver frictionless and seamless services
  • Create engaging experiences and design an experiential digital customer journey
  • Automate workflows to streamline processes and save time, enabling faster problem-solving

Amplify frictionless digital journeys to improve customer engagement and satisfaction.

Day 2: Nov 16, 2022