Day 1: Nov 15, 2022
12:00 pm
12:00 pm
TRACK 1: GOVERNMENT IN DIGITAL AGEPUBLIC SECTOR POWER PANEL: DESIGN DIGITAL SERVICES
Serve Your Citizens with Exceptional CX to Bring Administration Procedures into the Modern Digital Era
Day 2: Nov 16, 2022
9:30 am
9:30 am
FIRESIDE: EXPERIENCE AI POWERED CX
Automate Customer Service with Generative AI
Conversational artificial intelligence (AI) can hold natural and engaging conversations with humans. Create a viral sensation for your business with AI-powered assistants to stimulate human-like interactions. Create a step-by-step strategy to:
- Automate many customer tasks
- Predict future behaviour, identify patterns that indicate customer dissatisfaction and potential churn
- Detect fraud in real time, helping to protect your customers and your bottom line
Identify customer satisfaction levels and areas for CX enhancement with generative AI.
10:00 am
10:00 am
TRACK 1: DIGITAL TRANSFORMATIONPANEL: THE SCIENCE OF EXPERIENCE
How Design Thinking, Experimentation And A Customer-centric Mindset Can Transform The Digital Experience.
Digital transformation has become increasingly crucial. Maximize your ROI and stay ahead of competitors by accelerating your efforts in this area. Transform your organization and effectively use technology, people, and processes to explore new business models. Walk away with an action plan to:
- Digitally transform your operations to adapt to changing customer expectations and create new revenue streams
- Boost operational efficiency by integrating technology and promptly responding to evolving customer needs and expectations
- Reprioritize your strategic IT roadmaps to present a clearer picture of your digitally fit enterprise
Advance the right business insights and technology to stay competitive and seize new opportunities.
