Precision Dialogue is an analytics-driven customer engagement firm. We leverage customer insights, interactions and information to drive relevant communications, ultimately improving marketing ROI.
With a fully customizable suite of research and usability testing services, our seasoned Research and Customer Experience team offers an unparalleled first look into the customer’s decision-making process and behavioral patterns. Our services include: customer journey mapping, emotional testing, ethnographic research, eye tracking, focus groups, heuristic evaluations and usability testing.
Recently named a Leader in Customer Engagement Strategy by Forrester, the report cited Precision Dialogue’s journey map development as a key service offering. Learn more at www.precisiondialogue.com/cx.
Blueocean Market Intelligence is a global analytics and insights provider that helps corporations realize a 360-degree view of their customers through data integration and a multi-disciplinary approach that enables sound, data-driven business decisions.
Blueocean Market Intelligence is part of the Cross-Tab group of companies (Cross-Tab Marketing Services and Borderless Access Panels) that includes more than 1,000 professionals serving the world’s largest companies from offices in the United States, United Kingdom, Singapore, Dubai and India.
Clicktale taps into the wisdom and behavior of millions of visitors to help businesses deliver amazing digital experiences to their customers. Our unique behavioral data, clear visualizations, and world-class customer experience expertise give enterprises concrete answers to their critical questions so they can maximize success on every digital channel.
The pioneer and leader in Experience Analytics, Clicktale solves critical digital questions for businesses. The Clicktale Experience Cloud, combining cognitive computing, data science, applied psychological research and best-in-class visualizations, bolsters users’ ability to rapidly understand, quantify, prioritize and innovate superior experiences.
PwC Digital Services is a community of makers around the world who help clients from all industries break down silos, unearth new value, and pioneer tomorrow. From MBAs to MFAs, from industry experts to experience designers and technologists, we work at the intersection of Business, Experience and Technology (BXT) to transform business results.
DataStax powers the online applications that transform businesses for more than 400 customers, including startups and more than 20 of the Fortune 100. DataStax delivers a massively scalable, flexible and continuously available big data platform built on Apache Cassandra™. DataStax integrates enterprise-ready Cassandra, Apache Hadoop™ for analytics and Apache Solr™ for search across multi-datacenters and in the cloud. Companies such as Adobe, eBay and Netflix rely on DataStax to transform their businesses. Based in Santa Clara CA, DataStax is backed by industry-leading investors: Lightspeed Venture Partners, Crosslink Capital, Meritech Capital Partners, Scale Venture Partners, DFJ Growth and Next World Capital.
Keatext’s AI platform interprets customers’ written feedback, enabling organizations to audit customer satisfaction, identify new trends, and keep track of the impact of actions affecting the customer experience. The solution mimics human comprehension of text to deliver – in seconds – customizable and easily shareable reports that help strategic managers across the organization make the right CX decisions faster. The Keatext platform does not require any configuration, or industry customization, making it the most flexible and rapid text analytics solution currently on the market.
Qentinel is a quality leadership and assurance company. We think that quality of any product or service ultimately means its ability to create value. Our customers are companies that want to maximize the value they get from their development investments. Qentinel helps customers to focus the efforts on the essential and make timely, wise and value-creating decisions to improve productivity and customer experience. Our services are based on a proprietary, patented method for measuring and dollarizing quality. Qentinel Touch is a product that helps large organizations to develop and lead customer experience proactively based on customer and business value.
Asking isn’t the same as engaging, and engagement is only the beginning. Where are you in your CX journey?
At Maru/edr, we’ve built our business around helping brands use our SaaS technology, advanced analytics, and advisory services to improve their end-to-end CX program.
Our best-in-class technology ensures that we reach the right customers, with the right questions, in the right way, to deliver real-time insights to stakeholders. More importantly, our team of experts helps you create differentiated customer experiences by going beyond simple CX measuring and monitoring.
We are a fast-growing organization, with team members in the US, UK, and Canada who have been helping our 200+ customers engage better since 1999. Let us help you uncover the value in your customer’s smiles!
Heap automatically tracks every action a user takes on your website or mobile app–every click, pageview, tap, swipe, and more. This means that anyone in your business can access data in Heap instantly without relying on engineers or data teams to write tracking code. Also, because everything is tracked automatically, you can look back retroactively without needing to think upfront what you want to track. Product managers, data analysts, marketers, customer success managers, and others at companies like Zendesk and Esurance use Heap to learn about their users.
We work at the intersection of progressive strategy, creative vision, and transformational technology.
Renegades and realists focused on the single biggest business challenge: tomorrow.
Nothing we do is hypothetical. Everything has measurable impact. We imagine businesses that will shape the world, and then we help our clients make them real.
ithium delivers awesome digital customer experiences at scale for the world’s biggest brands including Airbnb, AT&T, HP and Sephora.
The Lithium engagement platform enables brands to manage multiple digital touchpoints, facilitate millions of conversations, and drive smarter decisions through data – connecting customers, content and conversations at the right digital moment.
Lithium has a massive digital footprint, with 15 billion digital interactions analyzed daily, 100 million monthly visitors across its Online Communities, and 750 million online profiles scored through Klout.
Learn more at www.lithium.com, join our community at community.lithium.com, or follow us on Twitter @LithiumTech.