Thursday, Sept. 26th &
Friday, Sept. 27th, 2019


“An inspiring, passionate, entrepreneurial group filled with great minds and conversations… So excited to see brands emerging and championing customer experience with smart minds.”

Senior Brand Strategist, Theory House

“Very valuable. Tips for proving ROI and obtaining buy in from skeptics are especially helpful… finding a community of like-minded individuals is encouraging for returning to work and continuing to advocate for CX!”

Customer Care Supervisor, Project Management Institute

“What I liked most about the conference was the fact that it is smaller than others and therefore more intimate, easier to interact with speakers and attendees.”

Karen Regine, Schneider Electric

“Great variety of speakers and good amount of networking time.”

Tim Hassed, Telus

“Great diversity in points of view with a strong understanding and common passion for customers by the presenters.”

Director, eCommerce Site Design, Crate and Barrel

“Good speakers, good mix of industry attendees.”

Robert Sirgel, CareFirst Blue Cross Blue Shield

“A good cross-section introducing all the various ways to improve customer experience.”

Jack Briglio, Canada Post

“I have been very impressed. Great speakers and presentations, relevant topics, good pace. It has been helpful for me to hear how other organizations manage these issues.”

Nicole Valtos, Export Import Bank of the US

“This is the best DCX conference I’ve attended! Lots of great info.”

Tim Perek, Schneider Electric