Strategic visionary and executive leader with deep experience engaging at the C-suite and board levels. I’m passionate about harnessing the power of disruptive technologies to drive significant business outcomes. My expertise includes aligning technology strategy with overarching business goals, leveraging AI and automation, and fostering collaborative environments that accelerate digital transformation. Let’s connect and explore how we can shape the future through strategic technology. #StrategicLeadership #DigitalTransformation #DataDriven #AI #Collaboration #Technolgystrategy #Innovation
Day 1: Nov 12, 2025
8:45 am
OPENING COMMENTS FROM YOUR HOST
CX and UX as an industry, career path, and business function, are undergoing one of the most significant transitions ever experienced. While the objectives remain focused on creating better experiences to drive better results, traditional practices, technologies, and dependencies are being redefined. Source practical tips to:
- Navigate the explosion of data dependency.
- Identify and apply current sourcing strategies and solutions for customer and user experience.
- Understand the evolution – or breakdown – of experience as we know it.
Adapt your CX and UX approach to meet the demands of this rapidly shifting landscape.
9:30 am
TECH DEEP DIVE PANEL KEYNOTE: TECH-DRIVEN TRANSFORMATION
Aligning AI Strategy with Business Outcomes
Strategically adopt new technologies with your business vision. Master how AI, automation, and data-driven innovation are transforming customer experiences from the inside out. Adopt best practices to:
- Translate emerging technologies into strategic business outcomes that matter.
- Leverage intelligent tools to drive efficiency, personalization, and loyalty.
- Secure C-suite and board-level support for technology-led CX transformation.
- Redefine KPIs for AI-enabled CX by measuring what really drives long-term growth.
Advance your ability to navigate complexity, scale innovation, and lead CX transformation to deliver measurable impact, long-term growth, and future-ready customer experiences.
4:30 pm
FIRESIDE CHAT: INCLUSIVE BY DESIGN
Enhancing Digital CX Through Purposeful & Diverse Marketing
As customers become more diverse and digitally engaged, delivering inclusive and intentional experiences is no longer optional, it’s essential. Move beyond surface-level messaging and into meaningful action by blending creativity with data to deliver personalized, accessible, and culturally relevant customer journeys by:
- Designing inclusive digital experiences from vision to execution
- Merging creative storytelling with data-driven insights
- Incorporating accessibility and cultural nuance to broaden CX impact
- Scaling inclusivity across global and local campaigns
Manage a multinational brand and engage with niche markets with inclusively about the experiences you deliver.
5:00 pm
CLOSING COMMENTS FROM YOUR HOST
Review the key solutions and takeaways from today’s sessions. Source a summary of action points to implement in your work. Discuss tomorrow’s highlights!
Day 2: Nov 13, 2025
8:45 am
OPENING COMMENTS FROM YOUR HOST
Gain insight into today’s sessions so you can get the most out of your conference experience and maximize your value.
2:00 pm
FIRESIDE: B2B OMNICHANNEL EXCELLENCE
Simplifying the B2B Digital Journey to Drive Growth
In an increasingly complex digital ecosystem, B2B organizations are under pressure to deliver seamless, personalized, and scalable customer experiences. Redefine the digital CX through a powerful channel distribution and eCommerce strategy by:
- Building a frictionless B2B omnichannel experience that aligns customer and partner needs with business objectives
- Influencing the C Suite support by leveraging digital tools and insights to enhance customer journeys, engagement, and profitability
- Empowering internal teams and external partners through enablement, education, and strategic alignment
Drive sustainable growth while contributing to a better B2B customer experience by cultivating innovative, digital-first leaders
