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Transformational leader driving entrepreneurial and cultural change with a focus on delivering value for customers. Extensive experience in process improvement, operations, IT, program and project management, training, coaching, mentoring and consulting leaders in a diverse cultural environment. Particularly interested in challenging situations needing transformation with a focus on customer experience and business growth.
Specialties: Transformation, Customer Experience, Innovation, Process, Change Management, Lean Six Sigma, Portfolio, Program and Project Management, Coaching, Mentoring and Training
Shefali Gupta is an Executive Director at DBS Bank, managing Strategy and Planning for the DBS Technology & Operations (T&O) team. Shefali manages the T&O management office and drives a wide number of strategic projects, including the Customer Experience strategy; the People Transformation and Future ready agenda; problem solving through Journey thinking; and driving change management through culture and communication.
A strong Transformation evangelist with 20 years of experience, Shefali has worked on multiple initiatives to drive digital capabilities and adoption. She has a deep understanding of emerging industry trends, coupled with a strong ability to connect people, content and context to deliver effective solutions. Her global experience has further helped her replicate success across regions and build truly integrated audiences.
Shefali Gupta is an Executive Director at DBS Bank, managing Strategy and Planning for the DBS Technology & Operations (T&O) team. Shefali manages the T&O management office and drives a wide number of strategic projects, including the Customer Experience strategy; the People Transformation and Future ready agenda; problem solving through Journey thinking; and driving change management through culture and communication.
A strong Transformation evangelist with 20 years of experience, Shefali has worked on multiple initiatives to drive digital capabilities and adoption. She has a deep understanding of emerging industry trends, coupled with a strong ability to connect people, content and context to deliver effective solutions. Her global experience has further helped her replicate success across regions and build truly integrated audiences.
