We’re hard at work making sure this year is our best yet! Register by June 30 and take advantage of our Early Bird Rate!’
Chief Digital/Marketing Officer, Customer Experience, Digital evangelist, omni-channel strategist, marketing technologist, digital strategy/marketing with digital transformation.
Lead marketing transformation and customer experience by focusing on brand, data, customer journey, digital experience, technology. Focused on marketing/digital/advertising programs, customer experience, data analytics and integrated marketing strategy, advertising, digital, mobile and social media strategy, as part of marketing/brand mix.
Shefali Gupta is an Executive Director at DBS Bank, managing Strategy and Planning for the DBS Technology & Operations (T&O) team. Shefali manages the T&O management office and drives a wide number of strategic projects, including the Customer Experience strategy; the People Transformation and Future ready agenda; problem solving through Journey thinking; and driving change management through culture and communication.
A strong Transformation evangelist with 20 years of experience, Shefali has worked on multiple initiatives to drive digital capabilities and adoption. She has a deep understanding of emerging industry trends, coupled with a strong ability to connect people, content and context to deliver effective solutions. Her global experience has further helped her replicate success across regions and build truly integrated audiences.
Shefali Gupta is an Executive Director at DBS Bank, managing Strategy and Planning for the DBS Technology & Operations (T&O) team. Shefali manages the T&O management office and drives a wide number of strategic projects, including the Customer Experience strategy; the People Transformation and Future ready agenda; problem solving through Journey thinking; and driving change management through culture and communication.
A strong Transformation evangelist with 20 years of experience, Shefali has worked on multiple initiatives to drive digital capabilities and adoption. She has a deep understanding of emerging industry trends, coupled with a strong ability to connect people, content and context to deliver effective solutions. Her global experience has further helped her replicate success across regions and build truly integrated audiences.
Transformational leader driving entrepreneurial and cultural change with a focus on delivering value for customers. Extensive experience in process improvement, operations, IT, program and project management, training, coaching, mentoring and consulting leaders in a diverse cultural environment. Particularly interested in challenging situations needing transformation with a focus on customer experience and business growth.
Specialties: Transformation, Customer Experience, Innovation, Process, Change Management, Lean Six Sigma, Portfolio, Program and Project Management, Coaching, Mentoring and Training
