Experienced strategy and operations professional with a track record of success in large and small organizations. Leverages problem-solving, analytical, and strategic skillset to be a dynamic leader and business builder, creating and implementing results-oriented strategies to drive growth. Seen as a thought-leader and trusted advisor at executive level and below, strong people leader that motivates and coaches team, and collaborative team member to build results.
Day 1: Nov 12, 2025
Day 2: Nov 13, 2025
11:30 am
PANEL: OPERATIONALIZING CX FOR SUSTAINABLE GROWTH
Turning Vision into Execution Across Large and Small Enterprises
CX transformation doesn’t succeed on vision alone; it requires clear strategy, agile operations, and strong leadership to scale impact. Bridge the gap between strategy and execution to accelerate CX maturity in both nimble startups and complex enterprises. Source practical tips to:
- Implement high-impact, results-oriented CX strategies that align with business goals, motivate cross-functional teams, and deliver measurable growth.
- Build actionable roadmaps that translate strategy into day-to-day CX operations.
- Explore methods to scale customer experience across fast-growing startups and established enterprises.
Improve measurable impact by designing KPIs and metrics aligned with CX success to drive growth and satisfaction.
