Business-centric Information Technology Executive offers 25 years’ experience leading delivery of enterprise-class IT services at scale for prominent global brands.
Applies systems design thinking, game-theory and diplomacy lessons learned as a sponsored international strategy-game player to creating workable, easy-to-use, processes and automations that streamline systems with myriad variables and dependencies.
Expert at selecting/managing external partners, building diverse, customer-focused hybrid FTE and outsourced teams, and developing talent within the teams.
Viewed by business leaders in high visibility, high-pressure environments as a trusted partner dedicated to making technology safe, reliable and simple to use.
Combines strong management, interpersonal, and technical skills to lead 75 people and manage $14M IT spend. Maximizes ROI by building technology roadmaps aligned with strategic corporate goals, finding ways to deliver better IT service at lower cost, and aggressive vendor management/negotiation.
“Aaron possesses exceptional interpersonal skills that facilitate him getting the job done right.”
“Aaron challenges our thinking in a positive way. His analytical mindset and the thought he puts into decisions are very helpful. We can push Aaron and still get results where others fold under pressure.”
Day 1: Nov 12, 2025
11:30 am
FIRESIDE CHAT: POWERING DIGITAL CX AT SCALE
How IT Service Innovation Drives Seamless Customer & Employee Experiences
Behind every great customer experience is a rock-solid infrastructure and a visionary leader who connects strategy, technology, and service delivery. Enhance service speed, security, and customer satisfaction while aligning IT operations with business goals by integrating digital tools and cloud platforms by:
- Building a multi-year roadmap for digital service delivery that aligns with CX goals
- Leveraging automation and self-service to reduce friction and increase efficiency
- Expanding the role of platforms to support eCommerce and guest experience
Create robust disaster recovery, change management, and access control processes to safeguard customer trust
Day 2: Nov 13, 2025