What’s past is prologue.” — William Shakespeare, The Tempest.
I’ve always been driven by curiosity, creativity, and a desire to make things work better for people. That mindset has shaped everything I do at OPINATOR and beyond.
What excites me most is helping brands connect with their customers in more human, meaningful ways. We founded OPINATOR to do just that—bringing the human touch to Experience Management and fostering better, more balanced, and responsible communication between brands and people, where interactions are meaningful, not just measurable. Our goal is to move beyond passive listening and enable real-time, two-way engagement that creates value for both sides.
Over the years, I’ve had the opportunity to:
- Build and lead high-performing teams across tech and strategy.
- Work at both global giants like Microsoft and early-stage startups.
- Turn ideas into products, and products into platforms used worldwide.
Outside of work, you’ll usually find me reading, playing the bass, or planning my next road trip with my family.
Day 1: Nov 12, 2025
2:00 pm
INDUSTRY EXPERT: Making CX Human Again
The Next Competitive Advantage
CX has become mechanical, more dashboards than emotions, more data than people. To stand out, brands must bring empathy back into the equation. This session shows how human connection, powered by AI and real-time personalization, turns feedback into trust, loyalty, and results. Human CX is the new competitive edge.
- Why CX has lost its human touch and how to get it back.
- How AI and personalization can bring empathy at scale.
- Practical ways to turn feedback into connection, trust, and loyalty.
Make your CX more human, and your brand will stand apart.
Day 2: Nov 13, 2025
