Sagar Gill is the Senior Director, New Products and Innovation at Symcor, where he leads initiatives that drive digital transformation and deliver meaningful outcomes for clients across Canada’s financial and insurance sectors. Sagar is currently focused on bringing digital communication products to the market.
With over a decade of experience in digital product leadership, Sagar combines strategic discipline with deep expertise in customer experience, data, and analytics.
Prior to joining Symcor, Sagar held senior product roles at RBC, where he led Product Strategy and Management of MyAdvisor — the bank’s flagship hybrid advice platform used by over 10,000 advisors and 3 million clients. Sagar also spearheaded the industry-first Rewards payments infrastructure at RBC Direct Investing.
Sagar holds an MBA from the Richard Ivey School of Business and is an alumnus of the Indian Institute of Management, Bangalore.
Day 1: Nov 12, 2025
4:00 pm
INDUSTRY EXPERT PANEL: FROM DATA TO TRUST
Building Human-Centered Digital CX
In a heavily regulated and competitive landscape, financial institutions and brands must go beyond personalization to earn trust and deliver meaningful digital experiences. Leverage advanced analytics not just to improve customer experiences, but to make them more inclusive, predictive, and value-driven by:
- Leveraging data to balance business growth with customer trust
- Using analytics to identify friction points and optimize digital engagement
- Embedding social impact considerations into digital customer experience design
Align investment and CX strategies to maximize long-term customer lifetime value
Day 2: Nov 13, 2025
