A visionary in technology that focuses on key technology initiatives that directly impact the business. Diligently working with senior management to accelerate new technology adoption that will improve customer service with convenience, add efficiency, value and cost savings. Strategic focus on business requirement, planning and implementation of new technology when deploying across corporate offices, customer-facing application/website and multiple units.
Day 1: Nov 12, 2025
11:30 am
PRESENTATION: DIGITAL CX; SLICE BY SLICE
Reinventing Digital CX Through Innovation, Data, and AI
How does a beloved legacy brand transform its digital infrastructure, boost customer satisfaction, and unlock millions in operational efficiencies all while staying ahead of customer expectations? Explore how data, agility, and customer focus can fuel innovation across every digital touchpoint by:
- Launching and scaling BI and analytics tools to empower every business unit with critical insights
- Rewriting entire e-commerce and POS ecosystems using microservices and cloud-native architecture
- Using AI to automate and humanize CX including the journey to conversational call center agents
- Measuring impact on how responsive websites and mobile apps came to drive more than 50% of transactions
Integrate secure, scalable digital infrastructure while maintaining customer trust and business continuity
Day 2: Nov 13, 2025
