Recognized Leader in Analytics and Strategy. Leveraging data to drive value for shareholders through customer insights, revenue and operational efficiency. Founder, Advisor and Board Member for various Startups and Incubators in the Toronto and Waterloo Region.
Day 1: Nov 12, 2025
4:00 pm
FIRESIDE CHAT: DRIVING DIGITAL CX THROUGH DATA
Harnessing Analytics for Customer Insights and Operational Efficiency
Data analytics is reshaping the landscape of digital CX and plays a vital role in creating value for businesses. Leverage data-driven insights to not only enhance customer experiences but also drive operational efficiency and revenue growth. Master the success factors to:
- Use customer data to understand behaviours, preferences, and expectations, enhancing customer experience at every touchpoint.
- Optimize operational efficiency and leverage analytics to streamline operations, reduce costs, and improve customer satisfaction.
- Translate data insights into business growth and increased revenue.
Achieve a customer-centric, data-powered strategy to deliver smarter decisions, elevate experiences, and drive sustainable growth.
Day 2: Nov 13, 2025
