Day 1: Nov 12, 2025
3:00 pm
PRESENTATION: THE SCIENCE OF CX
TRACK 1: CX STRATEGY
Harnessing Data & AI For Empathetic Customer Experiences
Enterprises must harness statistical modeling, big data, and decision sciences to improve personalization, streamline customer journeys, and guide high-stakes strategic decisions. Move from data collection to data action regardless of your industry by:
- Making sense of the recent rise in AI applications
- Starting the journey within your own teams to embrace this new technology
- Reframing AI as an evolution instead of replacement
Build and scale analytics teams that drive enterprise-wide CX transformation
Day 2: Nov 13, 2025
