Day 1: Nov 15, 2022
Day 2: Nov 16, 2022
4:30 pm
4:30 pm
FIRESIDE CASE STUDY: FROM PLATE TO PIXEL
Reinventing Business Through Digital Resilience
The pandemic was a curveball for many, especially for sectors like restaurants and hospitality, where face-to-face interaction is the norm. Amidst the challenges of the pandemic, you must take a brave step of moving her nationally renowned restaurant into the digital realm. Execute the journey through this shift, how a business, so deeply connected to in-person moments, successfully ventured online. Take actionable strategies to blending traditional hospitality with digital brilliance on:
- what strategies are effective for upholding and enhancing the customer experience?
- What are the lessons learned in developing an e-commerce platform for industries deeply anchored in sensory in-person experiences?
- When facing significant changes with high stakes, how can one balance the costs against the potential benefits of a digital and customer experience pivot?
In transitioning from in-person settings to digital interfaces, embed methods to ensure that brand warmth, authenticity, and human touch are preserved?
