Leadership. Coaching. Partnerships. High Performance Culture. As Director at Neo Financial, I lead a team of passionate, driven associates building a partnership network in Canada supporting our financial services and products. My day to day consists of driving the partnership strategy across Canada, supporting team members through individual performance coaching, facilitating cross functional collaboration with teams to ensure we are building a positive culture and growth experience for those within those groups.
I have contributed to building Canada’s fastest growing tech company which in May 2022 announced the largest ever Series C in Western Canada history at $185M and we’re just getting started.
Come join my team and be part of Neo Financial! I am a public speaker and community ambassador for Right to Play, World Vision, and CUPS. Former Honourary Chair for the CUPS annual charity golf tournament.
Day 1: Nov 12, 2025
4:30 pm
CLOSING KEYNOTE: FROM PODIUM TO PLATFORM
Translating Olympic-Grade Performance into Exceptional Customer Experiences
Elevate digital customer experience with the mindset, strategy, and execution behind world-class performance. Design seamless, engaging, and emotionally resonant customer journeys by embracing the pursuit of excellence and data-driven performance tracking. Create a roadmap to:
- Apply high-performance frameworks used by elite athletes to inform CX leadership and team development.
- Translate the engagement of live sports audiences into digital-first CX strategies.
- Build resilient teams and adaptable experiences for fast-changing digital environments.
- Use continuous improvement and performance metrics to incrementally refine the customer journey.
Heighten a culture of excellence, discipline, and motivation to consistently deliver customer experiences that inspire trust, loyalty, and long-term advocacy.
Day 2: Nov 13, 2025
