Day 1: Nov 12, 2025
Day 2: Nov 13, 2025
9:30 am
NAVIGATING POLICY & PUBLIC AFFAIRS IN THE DIGITAL ERA
Strengthening Hospitality Resilience through Strategic Government Relations and Tech-Enabled CX
In a time of rapid digital disruption and evolving policy landscapes, the hospitality industry faces unique challenges. Proactively engage with government stakeholders to influence policies while embracing digital strategies that strengthen resilience, improve customer experiences, and ensure long-term financial success. Take back to your office strategies to:
- Build influential relationships with public officials to advocate for digital innovation, funding, and policy alignment in hospitality.
- Assess evolving regulations, including digital privacy laws and data governance, and develop advocacy strategies that support innovation and guest-centric service delivery.
- Navigate how digital infrastructure, such as virtual service models, AI-powered personalization, and omnichannel CX, can help hospitality organizations adapt quickly to policy shifts and consumer expectations.
Optimize impact measurement with data to drive smarter decisions, demonstrate value, and align CX initiatives with evolving business and policy priorities.
