Katherine Martineau is a seasoned leader in customer experience, service design, and digital transformation, with extensive experience driving client-focused strategies across the public and aerospace sectors. She builds and leads multidisciplinary teams, establishes client success frameworks, and guides organizations through complex change by aligning human-centred design with business strategy to deliver scalable, data-driven, and meaningful service improvements. Recognized for her strategic mindset and collaborative approach, Katherine brings a passion for innovation, leadership, and systems thinking to help organizations evolve their services to meet the needs of clients today and tomorrow.
Day 1: Nov 12, 2025
11:00 am
INDUSTRY EXPERT PANEL
How EY Studio+ Partnered with Mitacs, A National Innovation and Research Non-profit.
Drive a client-centric digital transformation by the collaboration focused on redesigning service delivery through an experience-led approach, using mixed research methods to uncover operational pain points and improve customer journeys.
- Digital Experience Modernization: Addressing fragmented systems and data to create a seamless, scalable platform.
- Client-Centric Design: Mapping user journeys and touchpoints to inform product and service innovation.
- Integrated Transformation: Combining platform development, change management, and stakeholder engagement to build a culture of collaboration and user impact.
Day 2: Nov 13, 2025
