Day 1: Nov 15, 2022
2:05 pm
2:05 pm
AFTERNOON KEYNOTE: CUSTOMER CENTRIC DIGITAL TRANSFORMATION
How To Delight Customers with Customized Digital Experiences
A customer-centric digital transformation involves creating a connected and seamless customer experience. Deliver an enhanced digital experience to your customers by leveraging customer engagement data — beginning with leadership engagement and customer collaboration. Take away actionable strategies on:
- How organizations can create a blueprint to amplify CX through an end-to-end digital journey
- How to escalate digital transformation from initial website engagement through to social listening and conversational intelligence using augmented reality and other innovative approaches.
Master customer-centric experiences to increase your digital conversions and long-term loyalty.
Day 2: Nov 16, 2022
