Umair leads Kyndryl’s Cloud, Applications, Data & AI practice in Canada, helping clients navigate their digital transformation journeys from advisory and strategy through to implementation and managed services. Umair brings extensive experience in defining cloud and AI strategies, building high-performing teams, and delivering innovative solutions that drive business outcomes. He has successfully launched multiple practicesWith deep expertise in cloud strategy, applications modernisation, and data & AI solutions,Umair takes time out to mentor emerging talent across diverse industries and client segments. Umair holds an MBA in Finance & Management.
Day 1: Nov 12, 2025
12:00 pm
INDUSTRY EXPERT:
From overlooked IT to Human-Centered AI
Your customer’s experience doesn’t start with the app on their phone, it starts inside the organization, in IT and operations. In this fireside chat you will:
- See why IT and operations are critical “customers” in their own right
- Learn how alignment around empathy and shared values turns internal friction into external strength
- Explore how AI is moving from crunching data to quietly acting in the background, making technology invisible and experiences more human.
Align IT, empathy, and AI to create the conditions where bold ideas turn into trusted, human-centered experiences.
Day 2: Nov 13, 2025
