Sofia Baltasar is the Head of Customer Success at Giftbit where she leads with a passion for helping organizations create meaningful, results-driven reward programs. With over a decade of experience in customer success and team leadership, Sofia specializes in turning complex goals into simple, scalable strategies. She is passionate about creating a unified, connected customer journey, ensuring every interaction feels seamless. When she’s not championing customer success, you’ll find her exploring new ways to combine tech and human connection.
Day 1: Nov 12, 2025
9:30 am
TECH DEEP DIVE PANEL KEYNOTE: TECH-DRIVEN TRANSFORMATION
Aligning AI Strategy with Business Outcomes
Strategically adopt new technologies with your business vision. Master how AI, automation, and data-driven innovation are transforming customer experiences from the inside out. Adopt best practices to:
- Translate emerging technologies into strategic business outcomes that matter.
- Leverage intelligent tools to drive efficiency, personalization, and loyalty.
- Secure C-suite and board-level support for technology-led CX transformation.
- Redefine KPIs for AI-enabled CX by measuring what really drives long-term growth.
Advance your ability to navigate complexity, scale innovation, and lead CX transformation to deliver measurable impact, long-term growth, and future-ready customer experiences.
Day 2: Nov 13, 2025
