Day 1: Nov 12, 2025
Day 2: Nov 13, 2025
11:30 am
PANEL: UNIFIED COMMERCE
TRACK 1: CX STRATEGY
How Insights Influence Both In-Store and Digital Touchpoints, Ensuring a Seamless and Emotionally Resonant Customer Journey
Integrate actionable consumer insights into decision-making at every level to craft cohesive omnichannel experiences. Gain a behind-the-scenes look at how customer understanding is put into practice across business units. Develop a blueprint to:
- Transform consumer behaviour data into clear business actions that guide national and regional retail strategy.
- Facilitate cross-functional collaboration to build a more agile, insight-driven organization.
- Connect brand identity, customer feedback, and team development to support long-term growth.
Perfect product decisions, experience design, and messaging across digital and physical touchpoints to deliver consistent, customer-centric experiences.
