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The Digital Customer Experience Summit brought together CX and digital leaders from across Canada and internationally in Toronto this year. Don’t miss next year—mark your calendar for November 2026 and:

• Develop future-proof digital strategies to maximise your organisation’s growth potential in Canada.
• Evolve your CX messaging to be customer-centric to increase engagement and brand loyalty.
• Revolutionise your experience plans with the latest digital CX, AI, and data trends.
• Execute efficient, effective, and scalable customer experience strategies.
• Dig deeper into what makes successful campaigns for established brands and emerging digital platforms with our specialist tracks.

This year, we welcomed top brands including IKEA, NFL, Hyundai, Samsung, GE Appliances, Purolator, GoFundMe, Amazon, Etsy, and many more!

• Gained strategies to navigate complexity, scale innovation, and lead CX transformation with confidence in the age of AI from Purolator’s VP of Strategic Enablement.
• Learned how to build scalable products that drive impact and exceptional CX from Etsy’s product leaders.
• Discovered how IKEA transforms consumer behaviour data into clear business actions that guide national and regional retail strategy.
• Uncovered Flipp’s proven methods for scaling platform-thinking and ecosystem expansion to strengthen digital customer loyalty.
• Explored how Miele Canada unlocks consumer value through digital transformation, content strategy, and adaptive marketing.

Join us in 2026 to continue leading the future of digital CX in Canada!

This hybrid experience is specially designed to help attendees capture the most value possible!

• Expand your network with a larger audience and broader attendee reach.
• Build connections through one week of pre-event virtual networking.
• Consult industry experts by scheduling in-person or virtual meetings.
• Connect with peers using AI matchmaking tools based on shared interests.
• Access on-demand sessions and content anytime, anywhere.