Hyatt Regency McCormick Place, Chicago, IL

Wednesday September 23rd &
Thursday September 24th 2015

Digital is King – Be Everywhere Your Customer Expects You to Be. Boost engagement, satisfaction and loyalty

Digital is a big part of your customer touchpoints! Ensure the accumulation of mini-experiences across their entire journey is seamless and positive.

Exclusive to this conference, discover best-in-class digital CX innovations in mobile, social, virtual agents, personalization, customer journey mapping, voice-of-customer (VoC), and analytics.

Source new strategies and insights to better leverage digital and take your CX to the next level.

Customer experience is your main competitive advantage. Transform your digital CX to win and retain customers.

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3 Pre-Conference Workshops

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Speakers

Neff K. Hudson
Vice President, Emerging Channels
USAA
View bio
Rick Medeiros
Executive Director, Lenovo.com Global Usability & Customer Experience
Lenovo
View bio
Ingrid C. Lindberg
Chief Customer, LLC
Former Chief Customer Experience Officer
Cigna & Prime Therapeutics
Stevie Awards - Maverick of the Year & Best New Product or Service of the Year
View bio
Frederick Crosby
VP, Wester Union Digital - Business Development & Marketing
Western Union
View bio
Donald Slessor
Former Director of Amazing Customer Experience
Bombardier
Associate
Bonaccord Associate
View bio
Aimee Lucas
CCXP, Customer Experience Transformist & Vice President
Temkin Group
View bio
JC Quintana
Former Global Head of Innovation, Customer Strategies
Hewlett Packard
View bio
Flavio Martins
Vice President, Operations
DigiCert
View bio
View all speakers

Awesome I have taken so many notes… I can’t wait to transfer the knowledge to my team. Cleveland clinic was great.

Michael Gallant, Product Manager - Digital Solutions, Manulife

Great focus on content, wholly relevant presenters and attendees.

Ryan McDermott, Director Business Development, Adroll

I have enjoyed all the speakers and presentation content. It’s great to know that other companies are experiencing some of the same stuff we are in our digital strategies.

Megan Anzai, Manager, Social Media and Digital Marketing, Sun Life Financial

Very well done. Case Studies were very insightful. Could easily relate to them and gained lots of useful information.

Christiane Lalonde, Business Analyst, Desjardins Financial Security

I have been very impressed. Great speakers and presentations relevant topics, good pace. It has been helpful for me to hear how other organizations manage these issues.

Nicole Valtos, VP, Operations & Data Quality Division, Export Import Bank of the US

An excellent variety of speakers! A very informative day that has resulted in many ideas.

Jennifer McLean, VP Customer Service, BlueSun Inc.

Extremely relevant and provided a good level of detail that will allow us to take back learning to our business.

Kevin Miller, Business Manager, Capital One

The content and speakers exceed my expectations!

Susan Mitchell, Chief Compliance Officer, Oxford Financial Group

This is the best DCX conference I’ve attended! Lots of great info.

Tim Perek, North American Director, Digital Customer Experience, Schneider Electric

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    Hyatt Regency McCormick Place

    logo-eaton-chelseaHyatt Regency McCormick Place
    2233 South Dr. Martin Luther King Jr. Drive
    Chicago, IL 60616-9985
    Phone Number: 1-888-421-1442

    Step into the Hyatt Regency McCormick Place, where great things happen easily.

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