Chicago, IL

Wednesday September 21st &
Thursday September 22nd 2016

Digital is King – Be Everywhere Your Customer Expects You to Be. Boost engagement, satisfaction and loyalty

Digital is a big part of your customer touchpoints! Ensure the accumulation of mini-experiences across their entire journey is seamless and positive.

Exclusive to this conference, discover best-in-class digital CX innovations in mobile, social, virtual agents, personalization, customer journey mapping, voice-of-customer (VoC), and analytics.

Source new strategies and insights to better leverage digital and take your CX to the next level.

Customer experience is your main competitive advantage. Transform your digital CX to win and retain customers.

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2015 Speakers

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Awesome I have taken so many notes… I can’t wait to transfer the knowledge to my team. Cleveland clinic was great.

Michael Gallant, Product Manager - Digital Solutions, Manulife

Great focus on content, wholly relevant presenters and attendees.

Ryan McDermott, Director Business Development, Adroll

I have enjoyed all the speakers and presentation content. It’s great to know that other companies are experiencing some of the same stuff we are in our digital strategies.

Megan Anzai, Manager, Social Media and Digital Marketing, Sun Life Financial

Very well done. Case Studies were very insightful. Could easily relate to them and gained lots of useful information.

Christiane Lalonde, Business Analyst, Desjardins Financial Security

I have been very impressed. Great speakers and presentations relevant topics, good pace. It has been helpful for me to hear how other organizations manage these issues.

Nicole Valtos, VP, Operations & Data Quality Division, Export Import Bank of the US

An excellent variety of speakers! A very informative day that has resulted in many ideas.

Jennifer McLean, VP Customer Service, BlueSun Inc.

Extremely relevant and provided a good level of detail that will allow us to take back learning to our business.

Kevin Miller, Business Manager, Capital One

The content and speakers exceed my expectations!

Susan Mitchell, Chief Compliance Officer, Oxford Financial Group

This is the best DCX conference I’ve attended! Lots of great info.

Tim Perek, North American Director, Digital Customer Experience, Schneider Electric

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