Chicago, IL

Wednesday September 23rd &
Thursday September 24th 2015

Transform your customer experience.

Rewire the experience: where digital meets physical and offline.

Businesses understand the significance of CX. However, in this digital age, when customers interact with multiple channels simultaneously, they expect a blended experience across them. Are you doing enough to create valuable experiences in the digital sphere?

Reexamine the customer experience for an increasingly digital consumer. Source best practices and identify your next steps to crafting a truly compelling digital customer experience. Learn how to leverage CX tools like CJMs, VoC and analytics to identify your key channels, personalize their interactions, and alleviate key pain points.

Hear how your peers are making the case for smart investments into digital channels that will have a lasting impact.

Digital has the power to amplify the physical – Understand it. Use it. Leverage it. Be ready for it.

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Awesome I have taken so many notes… I can’t wait to transfer the knowledge to my team. Cleveland clinic was great.

Michael Gallant, Product Manager - Digital Solutions, Manulife

Great focus on content, wholly relevant presenters and attendees.

Ryan McDermott, Director Business Development, Adroll

I have enjoyed all the speakers and presentation content. It’s great to know that other companies are experiencing some of the same stuff we are in our digital strategies.

Megan Anzai, Manager, Social Media and Digital Marketing, Sun Life Financial

Very well done. Case Studies were very insightful. Could easily relate to them and gained lots of useful information.

Christiane Lalonde, Business Analyst, Desjardins Financial Security

I have been very impressed. Great speakers and presentations relevant topics, good pace. It has been helpful for me to hear how other organizations manage these issues.

Nicole Valtos, VP, Operations & Data Quality Division, Export Import Bank of the US

An excellent variety of speakers! A very informative day that has resulted in many ideas.

Jennifer McLean, VP Customer Service, BlueSun Inc.

Extremely relevant and provided a good level of detail that will allow us to take back learning to our business.

Kevin Miller, Business Manager, Capital One

The content and speakers exceed my expectations!

Susan Mitchell, Chief Compliance Officer, Oxford Financial Group

This is the best DCX conference I’ve attended! Lots of great info.

Tim Perek, North American Director, Digital Customer Experience, Schneider Electric

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