Chicago, IL
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Drive Your Profits, Improve Conversion and Enhance Your Reputation

The quickest way to impact your CX is through Digital!

As the leading conference dedicated to digital customer experience, this event brought together multiple industry leaders across the digital CX community. Some of the key topics covered during the summit were:

  • Customer Journey Mapping
  • Digital Integration
  • Omni-channel Strategies
  • Digital Personalization
  • Social Media
  • Digital Design Teams
  • Loyalty Programs

These discussions helped to advance the digital customer experience sector. Thank you for being a part of it. We look forward to seeing you in 2017 when we will continue the conversation with the latest developments in digital customer experience.

This was the year’s biggest and most important Digital CX event!
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Featured 2016 Speakers

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Awesome I have taken so many notes… I can’t wait to transfer the knowledge to my team. Cleveland clinic was great.

Michael Gallant, Product Manager - Digital Solutions, Manulife

Great focus on content, wholly relevant presenters and attendees.

Ryan McDermott, Director Business Development, Adroll

I have enjoyed all the speakers and presentation content. It’s great to know that other companies are experiencing some of the same stuff we are in our digital strategies.

Megan Anzai, Manager, Social Media and Digital Marketing, Sun Life Financial

Very well done. Case Studies were very insightful. Could easily relate to them and gained lots of useful information.

Christiane Lalonde, Business Analyst, Desjardins Financial Security

I have been very impressed. Great speakers and presentations relevant topics, good pace. It has been helpful for me to hear how other organizations manage these issues.

Nicole Valtos, VP, Operations & Data Quality Division, Export Import Bank of the US

An excellent variety of speakers! A very informative day that has resulted in many ideas.

Jennifer McLean, VP Customer Service, BlueSun Inc.

Extremely relevant and provided a good level of detail that will allow us to take back learning to our business.

Kevin Miller, Business Manager, Capital One

The content and speakers exceed my expectations!

Susan Mitchell, Chief Compliance Officer, Oxford Financial Group

This is the best DCX conference I’ve attended! Lots of great info.

Tim Perek, North American Director, Digital Customer Experience, Schneider Electric
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