A strategic leader in experience design and service innovation at EY Studio+. She helps organizations—especially in the public sector—transform how they serve citizens through human-centered design, service blueprinting, and UX research. Marianne brings deep expertise in aligning teams and shaping policy, operations, and technology around real user needs. Her work bridges strategy and execution, driving measurable impact across complex ecosystems.
Day 1: Nov 12, 2025
11:00 am
INDUSTRY EXPERT PANEL
How EY Studio+ Partnered with Mitacs, A National Innovation and Research Non-profit.
Drive a client-centric digital transformation by the collaboration focused on redesigning service delivery through an experience-led approach, using mixed research methods to uncover operational pain points and improve customer journeys.
- Digital Experience Modernization: Addressing fragmented systems and data to create a seamless, scalable platform.
- Client-Centric Design: Mapping user journeys and touchpoints to inform product and service innovation.
- Integrated Transformation: Combining platform development, change management, and stakeholder engagement to build a culture of collaboration and user impact.
Day 2: Nov 13, 2025
